Refund policy

1. Returns

At Gracieuse Paris, we strive to ensure your complete satisfaction.

However, due to the nature of our products:

Lingerie and nightwear items are not eligible for return or exchange, except in the case of a defective or damaged item.

Items purchased on sale or with a discount are final sale and cannot be returned or refunded.

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2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery.

To process your request, you must provide:

• Clear photos or videos of the item
• Your order number

📧 Contact: gracieusepariscontact@gmail.com

Once approved, we will offer:

• A replacement, or
• A refund (if applicable)

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3. Refunds (if applicable)

Refunds are only issued in the following cases:

• The item is defective or damaged
• The item was not received (subject to investigation)

If approved:

• Refunds will be issued to your original payment method
• Processing times may vary depending on your bank or provider

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4. Order Issues

We are not responsible for:

• Incorrect shipping addresses provided by the customer
• Delays caused by shipping carriers
• Customs fees or import duties

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5. Lost Packages

If your package is marked as delivered but not received, please contact us.

We will investigate with the carrier, but we cannot guarantee a refund in such cases.

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6. Contact Information

For any return or refund request, please contact us at:

📧 gracieusepariscontact@gmail.com